Refund policy
Return & Refund Policy
All sales are final.
However, Eye of a Saint accepts return and refund requests within 48 hours of delivery.
Return or refund requests must be submitted within 48 hours of the order being delivered. Requests submitted after the 48-hour window will not be accepted under any circumstances.
To be eligible for a return, items must be unworn, unwashed, unused, and in their original condition, with all original tags and packaging intact. Items that show signs of wear, washing, damage, stains, odors, or alteration will not be eligible for a return or refund.
Once an approved return is received and inspected, the refund will be processed to the original payment method.
After the 48-hour window has passed, all sales are final.
For any approved returns or exchanges, the customer is responsible for covering the return shipping cost. Please use a reliable shipping service that provides tracking and proof of postage, as we are not responsible for lost or stolen return packages.
What to do if there's an issue:
If you received the wrong item or a defective product, email us at support@eyeofasaint.com with your order number and a description of the issue.
We'll work with you directly to resolve the situation quickly and ensure you're fully satisfied with your experience.
Please note that personal items such as socks, boxers, beanies, and similar products are not eligible for returns or exchanges.
UNDELIVERABLE OR UNCLAIMED PACKAGES
If a package is undeliverable or unclaimed, it will automatically be returned to us. This process is handled by the shipping carrier and is unfortunately outside of our control, so return times may vary.
Once the package is returned to us, we will contact you to confirm how you would like to proceed.
If you choose to have the package reshipped, you will be required to pay the shipping cost again.
If you choose to cancel the order, we will issue a refund for the order amount minus any shipping charges or return fees incurred.
Chargeback Policy
By completing a purchase on our website, you agree to contact us first to resolve any issue before initiating a chargeback with your bank or payment provider.
Any fraudulent chargebacks will be investigated and disputed with the payment provider using order confirmation, shipping confirmation, tracking information, and delivery verification.
We reserve the right to block customers who abuse chargebacks or attempt to fraudulently dispute purchases.
By placing an order on our website, you agree to all store policies listed on this site.
We appreciate your understanding and support as we continue to grow and serve you with quality products.
Thank you for being a part of the Eye of a Saint community!